New website launched to improve service to international customers

We are proud to launch our new website which has been designed and developed to ensure ease of use for UK and international customers on desktop, mobile and tablet.

It marks a significant investment into the business to ensure we continue to provide the best support to commercial growers and keen amateur and hobby gardeners looking for specialist equipment.

The website is available in English and seven other languages – French, German, Dutch, Italian, Spanish, Greek and Polish.

This reflects the expanding international customer base of our business, as we now supply to more than 40 countries worldwide through specialist partner distributors.

Patrick Harte, Head of Commercial at CambridgeHOK, the sister company which is owned by the same directors, said: “HotBox International has long been a leader in horticultural equipment sector and we are proud to have a long-established reputation for product innovation and customer service.

“Sadly that excellent level of customer service was not appropriately matched by the quality of our old website, which simply didn’t reflect our position in the market and our outstanding reputation.

“We are delighted with the new website, which crucially offers a much better customer journey on mobile and tablet, which of course is how many people now choose to access websites and buy equipment.”

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What Our Customers Say

“Well I thought I’d help save the planet. Ordered a smaller heat mat from the great people at Hotbox. This will hopefully save on the leccy bill when I only have up to 12 trays of cuttings to keep warm instead of having the whole 3.6 metre length on. A big thank you to Jill Thornton and all the team at Hotbox.”

Mark Pattenden

“We have dealt with Hotbox for over 10 years now and have built an excellent working relationship with them , their products are reliable, long lasting and superb quality, customer service is second to none to be honest.”

Matthew Soper – Hampshire Carnivorous Plants

“Good products, great service. Nothing is too much trouble”

Tony Davies – Bespoke Education & Specialist Training